All orders are dispatched in enough time so that they should arrive on the chosen delivery date. Deliveries may be affected by adverse weather conditions and other factors out of our control.

There are occasions when our courier’s experience issues with means there may be a possible delay. Unfortunately this is out of our control.

If an order arrives a day late, we cannot issue a refund unless you chose the Saturday delivery which has an additional charge. If the balloon arrives more than 1 day late then depending on the circumstances, we may issue a refund.

Choose your own

If you select choose your on option for a personalised balloon, we will endeavour to meet your requirements to the best we can. However, your requirements are open to Dhani’s Balloon Bar’s staff interpretation, and we cannot be held liable if the product does not meet your requirements. We reserve the right to product a balloon that we believe meets your requirements. While looking as good as possible, using our expertise.