When will my balloon arrive?

During checkout you will be asked to select a delivery date. Small additional charges will be applied for Saturday delivery.

Will the balloon be inflated?

All of our gift balloons will be inflated with helium, tied with ribbons and attached to a weight, which varies according to the style you have chosen.

When will my order be shipped?

Your inflated balloon is made and shipped the day before the chose delivery. Flat items will be shipped the second working day after the order is placed.

When happens if my order arrives damaged?

It is extremely rare that this issue occurs. Unfortunately if it does happen, please send an image via email to info@dhanisballoonbar.co.uk alongside your number. We will review your email and give you a call to discuss further actions. If replacement is within the time frame, we can try ship another out for you otherwise we can offer a full refund.

Is the helium safe?

Helium is a non – combustible and non- flammable gas. It is not poisonous but can damage your lungs and cause death by asphyxiation from inhaling. Confirmed by the British Compressed Gases Association: http://www.bcga.co.uk

FAQs

When will my balloon arrive?

During checkout you will be asked to select a delivery date. Small additional charges will be applied for Saturday delivery.

 

Will the balloon be inflated?

All of our gift balloons will be inflated with helium, tied with ribbons and attached to a weight, which varies according to the style you have chosen.

 

When will my order be shipped?

Your inflated balloon is made and shipped the day before the chose delivery. Flat items will be shipped the second working day after the order is placed.

 

When happens if my order arrives damaged?

It is extremely rare that this issue occurs. Unfortunately if it does happen, please send an image via email to info@dhanisballoonbar.co.uk alongside your number. We will review your email and give you a call to discuss further actions. If replacement is within the time frame, we can try ship another out for you otherwise we can offer a full refund.

 

Can I change the delivery address?

We want to make it as easy for you as possible and are able to change the delivery address if you send us an email. Please note, once the item has been dispatched any changes to the delivery address will incur a 24 hour delay.

How do you deliver your item?

We use either UK Mail or Royal Mail. Customers will receive a text/email notification from our courier service providing them with the tracking number. who have chosen our tracked DPD service will receive a text/email notification with the tracking number of the parcel. Flat packed items are sent via Royal Mail and are not tracked, which can take 3-5 working days.

All inflated items are required to be sent with our UK Mail tracked service.

 

Is the helium safe?

Helium is a non – combustible and non- flammable gas. It is not poisonous but can damage your lungs and cause death by asphyxiation from inhaling. Confirmed by the British Compressed Gases Association: http://www.bcga.co.uk